kopi Casino & Sportsbook Data Care

This page describes what we collect when you use kopi and how we keep that data protected. We gather information you provide at signup—name, email, phone, date of birth, address—plus data generated during your activity on our platform: login timestamps, deposit and withdrawal records, bets placed, game outcomes, and IP addresses. We use this information to verify your identity, process payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, settle your account, and detect fraud.

Our servers may sit outside your jurisdiction. We encrypt data in transit and at rest. We do not sell personal information to third parties. We share transaction data with payment processors and banks only to complete deposits and withdrawals. We retain account records for the duration of your membership plus a retention period required by law.

This policy applies to all users accessing kopi from any device or location. We comply with applicable privacy and data-protection regulations in jurisdictions where we operate. If you have questions about how we handle your data, contact our support team via in-app chat or email.

What we collect when you use kopi

We on kopi collect personal information in two ways: directly from you and automatically as you interact with our platform. When you create an account, we ask for your legal name, date of birth, email address, phone number, and residential address. We require this to comply with anti-money-laundering regulations and to verify your identity. We also collect your choice of deposit and withdrawal method—QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer details.

As you use kopi, we automatically collect login timestamps, IP addresses, device identifiers, browser type, operating system version, and your geographic location (derived from IP). We log every deposit, withdrawal, and account balance change. We record every bet you place on live tables, sportsbook markets, or slots, including the market type, stake amount, odds or multiplier, and outcome. We also track session duration and which features you access most frequently—Liga 1 markets, blackjack tables, or Aviator slots, for example.

We collect this data to operate our platform, investigate suspected fraud, calculate your account balance accurately, and settle your bets fairly. We do not use this data for marketing or profiling without your consent. We do not share raw behavioral data with third parties; we only share transaction summaries with payment processors needed to complete deposits and withdrawals.

How we protect your data on kopi

We encrypt all communication between your device and our servers using TLS 1.2 or higher. This means your login credentials, payment details, and bet information are never transmitted in plain text. Our databases are encrypted at rest, meaning data stored on disk is unreadable without decryption keys. We limit employee access to sensitive data through role-based permissions; for example, our engineering team cannot view your payment details without explicit approval.

Our data centers sit in secure facilities with physical access controls, surveillance, and backup power. We maintain regular backups of all account data so we can recover your information if hardware fails. We conduct annual security audits from external firms to identify vulnerabilities.

We on kopi do not store credit card numbers; instead, we tokenize them—storing only a unique reference that payment processors use. This means even if our systems were compromised, an attacker would not obtain card numbers. For e-wallet deposits via mobile banking, local payment, online payment, or e-wallet, we receive only a transaction confirmation, never wallet credentials.

Third-party processors and data sharing on kopi

We share personal data with essential third parties only. Our payment processors—the banks and e-wallet partners handling mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transfers—receive your name, account number, and transaction amount to execute deposits and withdrawals. These partners have their own privacy policies and are responsible for protecting data they receive.

We may share aggregate, anonymized data with analytics providers to improve platform performance. For example, we track how many users in Jakarta, Surabaya, Bandung, Medan, and Semarang access Liga 1 markets each week, but we never identify individuals in those reports. If we suspect fraud or illegal activity, we may share limited data with law enforcement when legally required.

We do not sell, rent, or trade your personal information to marketers, data brokers, or advertisers. We do not share your betting history or game preferences with external companies. Our payment partners and analytics vendors sign data-processing agreements restricting how they use kopi data.

Your rights and data retention on kopi

We on kopi recognize your right to access your personal data. You can request a copy of all information we hold about you by contacting our support team. We will provide this data in a readable format within standard business days.

You have the right to request deletion of your account and associated data. Once you submit a deletion request, we remove personal information from active systems but may retain records for the duration legally required—typically several years for financial transactions and anti-money-laundering compliance. We cannot delete transaction records required by banking regulations; however, we can anonymize them so they no longer identify you directly.

We retain your account data for as long as your account is active. After you close your account, we keep transaction logs and account statements for seven years to comply with financial regulations in jurisdictions where we operate. During holidays like Idul Fitri and Idul Adha when bank processing slows, data retention timelines may extend slightly. We delete analytics and behavioral data after one year unless we have a legal reason to keep it longer.

Policy updates and contact on kopi

We on kopi may update this privacy policy from time to time to reflect changes in our practices or to comply with new regulations. When we make material changes—such as a new data processor or change in retention periods—we will notify you via email or in-app notification at least 30 days before the change takes effect. Your continued use of kopi after an update means you accept the new terms.

If you have questions or concerns about how we handle your data, contact our support team. You can reach us via in-app chat during business hours or email us directly. We respond to data-privacy inquiries within standard business days. If you believe we have violated your privacy rights or mishandled your information, you may lodge a complaint with relevant data-protection authorities in your jurisdiction.

We at kopi remain committed to protecting your information and operating transparently. This policy reflects our current practices; we encourage you to review it periodically and contact us if anything is unclear.